EXPECTATIONS Client understands that Consultant will work directly with Client and pet(s) to impart contemporary animal behavior knowledge that best fits needs, and that successful companion animal/pet behavior modification depends on Client consistency with training. Client understands behavior is not static and pet(s) will not continue to perform even trained behaviors without ongoing practice. Especially in cases involving any type of aggression, although behavior may be modified, Client understands pet(s) are never considered “cured.” Pet(s)’ behavior and/or interaction with humans and other animals is ultimately Client responsibility. Consultant will make every reasonable effort to help Client attain goals, but makes no guarantees of performance on the part of Client or pets. Client will assume full responsibility for keeping and/or rescheduling appointments, on-going communication, and practice.
WAIVER OF LIABILITY AND INFORMED CONSENT RELEASE Client acknowledges and understands that during consultation sessions Client and pet(s) may be exposed to a variety of situations which include, but are not limited to, vehicular travel, interaction with people and other animals, exposure to adverse weather, uneven or slippery surfaces, crowds and all types of traffic. Client understands there is always some unavoidable risk of injury involved when working with animals, especially animals with behavioral issues. Client acknowledges that pets can be inherently difficult to control and that not all pets will be under control at all times. Client acknowledges that such factors cannot be controlled by Consultant and accidental injury to Client, Client's pet(s), Client's family and/or other persons or animals or third parties may occur. Client will assume full financial/moral/legal responsibility for the past, present, and future action of their pet(s). Client, Client's heirs, executors, administrators, legal representatives, successors and assigns (the "Releasing Party"), hereby waive, release, discharge and agree not to sue and to indemnify, defend and hold harmless Consultant and their members, managers, agents, and employees from any and all injuries, losses, claims and damages to any person or persons of any nature whatsoever, including claims arising from the Released Party's own negligence, and all costs associated therewith, including attorney's fees, court costs and consultant fees, that may occur.
PHOTO & VIDEO RELEASE Client understands photos and/or videos may be taken, with permission, of pet(s) and/or Client'(s)' for public dissemination, advertisement, or educational purposes. Pet names may be shared publicly. Client name(s) and addresses will not be shared. Identifiable images of minors will not be shared without signed release. Client will not receive compensation for any videos and/or photos
PAYMENTS Deposit or pre-payment may be required in advance to hold all appointments or to be applied toward kept appointments. Deposit or ½ of one session may be forfeited upon cancelation or “no-show” with less than 48 hour notice, unless otherwise agreed upon by both parties. Balance of all individual sessions (as well as relevant travel) is due in full at the end of each session. Balance of package fees (as well as relevant travel) is due in full at the end of the first session of package, unless otherwise agreed upon by both parties. Travel within the city of New York is currently included in all in-home appointments. Locations outside the city of New York or beyond 30 miles may accrue a travel fee per visit, roundtrip.
REFUNDS Unused deposit payments may be refunded at any time, by request. Payment for services rendered and travel completed may not be refunded. Unused payment credit may be refunded up to 3 months, by request. After 3 months, payment may not be refunded credit toward future services may be honored. If any fees for services become delinquent Client is responsible for attorneys’ fees and court costs. See here for rates, subject to change without notice.
